What is this guide all about?
This guide will help you set up your NBN FTTN or NBN FTTB service from TPG.
Read on for our step-by-step instructions:
Before you get started:
|Important Note: Once you receive confirmation from TPG that your NBN service is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the internet light on the front of your router will become solid green.|
Equipment you will need:
Your TPG Modem:
Connecting your equipment
Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the TPG Supplied Modem
The initial setup is now complete!
Once you're done with the above steps, check the lights on your modem. If any of the lights are off, make sure that your cables are plugged in securely. You may need to plug your modem into a different telephone socket if your home has more than one. Once all the lights are green, you can start connecting your devices and get online.
Note: You'll need to call us on 13 14 23 option 2 if the DSL light is off or the Internet light is off/red
Connecting your devices
You can use Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports. (Marked with a 3 in the diagram)
Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.
That’s all there is to it! If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.
Thanks for the guide.
I am under the imopression that TPG configures the modem prior to sending to the customer.
If I want to use a top end router for my FTTB service then what are the TPG recommended routers?
What password is set in the router for my TPG username? Is it my own password? (which I am not sure if TPG is aware of!)
My FTTB was setup last SAT 9/3/19 and I am sure that I was provided a used router, Tplink VR1600. The router was grubby and doesn't look new. Moreover the rubber pads at the bottom of the router was missing!! I really need the rubber pas at the bottom of the router so that it sits securely on my wooden shelf. Whom should I raise this issue with?
You are correct, the modems we provide are preconfigured before they are shipped to our customers.
Here are the answers to your questions:
Thanks for your persual and sorry for the dealy.
I was tackling anothet issue with TPG during by change from ADSL to FTTB.
My phone line was down since Saturday and was sorting it out. Another irresponsible act from
My account number is xxxxxx and hope you can get my details.
Moreover, when the technician visited he advised me that as per his records I should have the tplink router and another box to plugin the phone. Eventually I didn't got the second set of hardware and the technician did the setup with the router only.
I am with TPG for nearly 20 years and the way things went wrong during my FTTB change I will really think twice next time I have to make a move.
Thank you for your PM providing your shipping details.
We have already processed the replacement of your modem. You will be notified further once we have the consignment details. Please be advised that you will need to return the first modem once you receive the replacement within 14 days.
*Note: we edited your post to hide your customer ID for security purposes