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Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide

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Community Manager

What is this guide all about?

This guide will help you set up your NBN FTTN or NBN FTTB service from TPG.

Read on for our step-by-step instructions:

 

Before you get started:

 

Important Note: Once you receive confirmation from TPG that your NBN service  is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the internet light on the front of your router will become solid green.

 

Equipment you will need:

Your TPG Modem:

tplink.png

 

Tip! Check your modem delivery status here

 

 

Connecting your equipmentdiagram.png

 

  1. First, use the supplied phone cable to connect your modem’s DSL port to the phone socket on the wall. (This is either a white or a gray phone cable. See marked 1 in the diagram below)
  2. Next, connect your telephone handset to the Phone1 port on the back of your modem (marked with a 2 in the diagram)

Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the TPG Supplied Modemfilter.png

 

 

 

 

  1. Then, connect your computer to any of the yellow LAN ports (marked with a 3 in the diagram)
  2. Use the power cable to connect the Power port to an electrical outlet (marked with a 4 in the diagram)
  3. Finally, make sure the electrical outlet is switched on, then allow 15 minutes for your modem to boot up and configure automatically. Please do not restart your modem during this period.

 

The initial setup is now complete!

Once you're done with the above steps, check the lights on your modem. If any of the lights are off, make sure that your cables are plugged in securely. You may need to plug your modem into a different telephone socket if your home has more than one. Once all the lights are green, you can start connecting your devices and get online.

 

 Capture.PNG

 pic1.png

 

 

 

Note: You'll need to call us on 13 14 23 option 2 if the DSL light is off or the Internet light is off/red

 

 

Connecting your devices

You can use Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports. (Marked with a 3 in the diagram)

 

Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.

tplink_sticker.png

 

That’s all there is to it! If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

 

 

12 REPLIES 12
Level 1b

Thanks for the guide.

I am under the imopression that TPG configures the modem prior to sending to the customer.

Question 1:

If I want to use a top end router for my FTTB service then what are the TPG recommended routers?

Question 2:

What password is set in the router for my TPG username? Is it my own password? (which I am not sure if TPG is aware of!)

Question 3:

My FTTB was setup last SAT 9/3/19 and I am sure that I was provided a used router, Tplink VR1600. The router was grubby and doesn't look new. Moreover the rubber pads at the bottom of the router was missing!! I really need the rubber pas at the bottom of the router so that it sits securely on my wooden shelf. Whom should I raise this issue with?

Thanks

Moderator

Hi @Guhas

 

You are correct, the modems we provide are preconfigured before they are shipped to our customers.

 

Here are the answers to your questions:

  1. Just to clarify, are you simply planning to connect a 3rd party router to the TPG modem or are you going to replace the modem entirely? If it's the former, you can get any brand. I guess you're main deciding factor would be the features which I suggest that you check the specifications of the equipment. If it's the latter, though any VDSL2 modem should work for the internet, we want to inform you  that the phone service won't work if you're going to use a 3rd party modem. In addition, we may have limited resources on how to setup 3rd equipment of which you may  have to check with the manufacturer for support.
  2. Can we clarify what password are you referring to? Is this the login password to access the modem to change settings? If yes, then by default for TP-Link modems, the password is admin.
  3. We're sorry to hear this. Let me help you in sending a brand new modem for replacement. Please send me a PM providing your shipping address.

Regards,

Moderator

Hi @Guhas

 

We haven't received a response from you yet pertaining to your shipping address

 

Regards,

Level 1b

Thanks for your persual and sorry for the dealy.

I was tackling anothet issue with TPG during by change from ADSL to FTTB. 

My phone line was down since Saturday and was sorting it out. Another irresponsible act from 

 

My account number is xxxxxx and hope you can get my details.

Moreover, when the technician visited he advised me that as per his records I should have the tplink router and another box to plugin the phone. Eventually I didn't got the second set of hardware and the technician did the setup with the router only.

 

I am with TPG for nearly 20 years and the way things went wrong during my FTTB change I will really think twice next time I have to make a move.

Moderator

Hi @Guhas

 

Thank you for your PM providing your shipping details.

 

We have already processed the replacement of your modem. You will be notified further once we have the consignment details. Please be advised that you will need to return the first modem once you receive the replacement within 14 days.

 

*Note: we edited your post to hide your customer ID for security purposes

 

Regards,

Level 1b

Would there be a pepaid satchel to return or I have to pay for postage? 

If I have to pay for return postage then don't worry about sending the router.

 

Moderator

Hi @Guhas,

 

A postpack is included which you can use to return the 1st modem.

 

Regards,

Level 1b

Thanks - will do.

Moderator

You're welcome, glad to be of help.