How to Check TPG Modem Delivery Status
This article shows you how to check the status and estimated delivery date of your modem ordered from TPG.
1. Wait For Modem Shipping Confirmation From TPG
Once your TPG modem order is shipped from our warehouse, we will send you an email confirmation containing important delivery information.
Important note: Your shipment details may not appear in StarTrack's online tracking system until after 7pm on the day it is shipped.
Track Your Shipment On StarTrack's website
Visit StarTrack's website to track your order: https://startrack.com.au/
Click on Track & Trace
In the Tracking/reference number field enter your Consignment note number from the email from TPG.
Click "I am not a robot" then click "Track now".
You will see a detailed timeline of where your order is:
If you weren't home when StarTrack attempted the delivery, they'll leave a card in your mailbox. Your delivery will be held at a StarTrack location or your Local Post Office (LPO) for 7 days berfore being returned to TPG.
If your modem is returned to TPG please contact TPG Customer Service on firstname.lastname@example.org or 131423 (option 3) to request re-delivery.