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NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide

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Community Manager

This guide will help you set up your TPG NBN HFC service.

 

Before we start, you need to determine if you have a Pay TV service as the setup steps are differerent depending on if you have a Pay TV service or not.

 

 

 

 

 

 You've Determined: You don't have a Pay TV service

 

Equipment you will need

1. Your TPG Modem Router.

 

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2. An NBN Network Connection Box. If your home has been connected to the NBN before, there may already be an NBN Network Connection Box plugged in at your premises. 

(Note: If there is no NBN Connection Box, give us a call on 13 14 23 and we’ll be happy to arrange a Technician from NBN to install it for you.)

 

image.png

 

 

 

Connecting your equipment

 

Connecting your NBN Connection Box

Ensure that your NBN Connection Box is plugged in correctly.

 

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1. Connect the supplied power cable from the back of your NBN Connection Box to your power socket.

2. Connect the supplied white coaxial cable from the white plate on the back of your NBN Connection Box straight to your coaxial wall socket.

 

 

Connecting your TPG Modem Router

 

image.png

 

 

1. Connect the power port on the back of your modem to your power socket (marked as number 1 in the diagram)


2. Connect the Ethernet Cable (Yellow cable) on the yellow port labelled as UNI-D1 at the back of the NBN Connection Box (marked as number 2 in the diagram) to the blue WAN port on the back of the modem.


3. Connect your telephone handset (marked as number 3 in the diagram) to Phone1 port on the back of your modem.


4. Connect your computer (marked as number 4 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

 

 

Wait for NBN Activation

Important Note: It may take up to 30 working days for your TPG NBN service to be connected.

 

Once you receive confirmation from TPG that your NBN service  is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the Internet light on the front of your router will become solid green.

 

 

image.png

 

 

Connecting Your Devices

You can use additional Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports.

 

If you are connecting via wireless (Wi-FI), please follow the steps below.

 

1. Make sure that wireless (Wi-Fi) is enabled on your devices.


2. Using your wireless device, scan the wireless networks and select the network called WiFi-XXXX (XXXX is a random 4 digit alpha numeric code).

 

You can also select the network called WiFi-XXXX-5G if you wish to connect to the 5GHz network. The 5GHz network provides faster Wi-Fi speed (if your device supports it) but less coverage. It's ideal for devices such as Smart TV and gaming consoles if they are close to your router.


3. Enter the Wireless Password/PIN. By default, the password can be found printed on the barcode sticker on the underside of the router.

 

image.png

 

That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.

 

If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

 

 

 

 

 

 You've Determined: You have a Pay TV service

 

Equipment you will need

1. Your TPG Modem Router.

 

image.png

 

 

 

2. An NBN Network Connection Box. If your home has been connected to the NBN before, there may already be an NBN Network Connection Box plugged in at your premises. 

(Note: If there is no NBN Connection Box, give us a call on 13 14 23 and we’ll be happy to arrange a Technician from NBN to install it for you.)

 

image.png

 

 

Connecting your equipment

 

Connecting your NBN Connection Box

Ensure that your NBN Connection Box is plugged in correctly.

 

image.png

 

 

1. Connect the supplied power cable from the back of your NBN Connection Box to your power socket.

 

2. Connect the supplied white coaxial cable from the white plate on the back of the NBN Connection Box to the end of the supplied splitter marked "OUT".
      2A. Connect the end of the splitter marked "IN" to the coaxial wall socket.

      2B. Connect the Cable/Pay TV coaxial cable to the other end of the splitter marked "OUT".

 

 

Connecting your TPG Modem Router

 

image.png

 

1. Connect the power port on the back of your modem to your power socket (marked as number 1 in the diagram)


2. Connect the Ethernet Cable (Yellow cable) on the yellow port labelled as UNI-D1 at the back of the NBN Connection Box (marked as number 2 in the diagram) to the blue WAN port on the back of the modem.


3. Connect your telephone handset (marked as number 3 in the diagram) to Phone1 port on the back of your modem.


4. Connect your computer (marked as number 4 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

 

 

Wait for NBN Activation

Important Note: It may take up to 30 working days for your TPG NBN service to be connected.

 

Once you receive confirmation from TPG that your NBN service  is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the Internet light on the front of your router will become solid green.

 

image.png

 

 

 

Connecting Your Devices

You can use additional Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports.

 

If you are connecting via wireless (Wi-FI), please follow the steps below.

 

1. Make sure that wireless (Wi-Fi) is enabled on your devices.


2. Using your wireless device, scan the wireless networks and select the network called WiFi-XXXX (XXXX is a random 4 digit alpha numeric code).

 

You can also select the network called WiFi-XXXX-5G if you wish to connect to the 5GHz network. The 5GHz network provides faster Wi-Fi speed (if your device supports it) but less coverage. It's ideal for devices such as Smart TV and gaming consoles if they are close to your router.


3. Enter the Wireless Password/PIN. By default, the password can be found printed on the barcode
sticker on the underside of the router.

 

image.png

 

That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.

 

If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.