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NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide

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Community Manager

What is this guide all about?

 

This guide will help you set up your NBN HFC service from TPG.

Read on for our step-by-step instructions to help you get the internet connected.

Your setup will be different depending if you have cable television or not.

Please follow the relevant steps depending on your connection.

 

Before you get started, you’ll need 2 things 

1. Your TPG Modem:

 

tplink.png

 

Tip! Check your modem delivery status here 

 

2. An NBN Network Connection Box,

 

 nbn_connection_box.png

 

 

 

You should also make sure there are 2 available electrical outlets near your coaxial wall socket. If your home has been connected to NBN before, there may already be a NBN Connection Box plugged in at your premises.

 

Note: If there is no NBN connection box, give us a call on 13 14 23 and we’ll be happy to arrange a Technician from NBN to install it for you.

 

Connecting your equipment – No cable TV

This setup below is specifically if you have no cable TV services.

First things first, ensure your NBN Connection Box is plugged in correctly.

 

 

 

diagram_with_no_tv.png1. Connect the supplied power cable from the NBN Connection Box to your power socket

2. Connect the supplied white coaxial cable from NBN Connection Box straight into the coaxial socket on the wall.

 

Note: Image below is samples of how a coaxial socket looks like.

wall_socket.png

 
Once you’re done with the above steps, check the lights on your NBN Connection Box. Lights should all be solid green. Remember the NBN connection box may take 10-20 mins to start working.

 

 

nbn_connection_box.png

 

Here is an explanation of other combinations of modem lights.

 

Capture.PNG

 

 

Now it’s time to plug in your TPG modem

diagram_modem_with_no_tv.png

 

 

  1. Connect the power port on the back of your modem to your power socket (marked as number 1 in the diagram)
  2. Connect the Ethernet Cable (Yellow or Blue cable) on the yellow port labelled as UNI-D1 at the back of the NBN Connection Box (marked as number 2 in the diagram) to the blue WAN port on the back of the modem.
  3. Connect your telephone handset (marked as number 3 in the diagram) to Phone1 port on the back of your modem.
  4. Connect your computer (marked as number 4 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

 

Connecting your equipment – With Cable TV

 

This setup below is specifically if you have a cable tv services.

First things first, ensure your NBN Connection Box is plugged in correctly.

diagram_with_tv.png 

Now it’s time to plug in your TPG modem together with your pay TV

diagram_modem_with_tv.png

 

 

  1. Connect the Ethernet Cable (Yellow or Blue cable) on the yellow port labelled as UNI-D1 on the back of the NBN Connection Box (marked as number 1 in the diagram) to the blue WAN port on the back of the modem
  2. Connect the coaxial cable on the back of the NBN Connection Box (this is marked as number 2 in the diagram) to the end of the splitter marked "OUT"

               2A. Connect the end of splitter marked "IN" to the coaxial cable wall outlet

               2B. Connect the payTV coaxial cable to the other end of splitter marked "OUT"

 

  1. Connect the power port on the back of your modem to your power socket (marked as number 3 in the diagram)
  2. Connect your telephone handset (marked as number 4 in the diagram) to Phone1 port on the back of your modem.
  3. Connect your computer (marked as number 5 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

The initial setup is now complete!

 

 

 

Connecting your  devices 

 

You can use additional Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports.

 

Or you can just connect devices via WiFi. You’ll find the WiFi name and password on your modem’s barcode sticker.

tplink_sticker.png

 

 

That’s all there is to it! If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

10 REPLIES
Level 2

I have already ordered the TPG NBN HFC service for connection in December 2018.  I have the TPG ADSL2+ service at the moment.  My modem/router is connected to the RJ-11 wall-plate/patch-panel, and in turn various other devices, including telephone base-station & PC.  I also have FTA TV & Foxtel Satellite services, which are connected to two coaxial wall-plates/patch-panels, and in turn various other devices, including Foxtel IQ2 box & Sony TV.

 

The RJ-11 wall-plate/patch-panel and the two coaxial wall-plates/patch-panels are located in the same open-plan living room, diagonally opposite each other, and five metres apart.

 

The NBNCo has informed me that my home-unit/apartment is "Service class 22".

 

When the NBNCo technician comes to install the NBN NTD/Connection Box, I intend to instruct/request him/her to replace/install it where the existing RJ-11 wall-plate/patch-panel is presently located in the same open-plan living room, diagonally opposite the two coaxial wall-plates/patch-panels, and five metres apart.  Will this configuration work?

 

How can I connect the internet to myFoxtel IQ2 box & Sony TV?  Could I use Wi-Fi and/or Ethernet-over-Powerline (EOP)?  I am presently using EOP to connect various devices in discrete rooms.  It is quite reliable.

 

 

Moderator

Hi @mghickey,

 

Welcome to TPG Community!

 

Thank you for pre-ordering our TPG NBN HFC service. We are excited to provide you the service as December 2018 is fast approaching.

 

You are right, an NBN technician will need to visit your premises for the installation for the "Service class 22". The location where they can install the NBN NTD Box will depend on their assessment, as they need to consider the location if the coaxial cable from outside will reach it or if there's any additional work that's needed to complete the job.

 

You can still use your Ethernet-over-Powerline (EOP) network to connect your myFoxtel IQ2 box & Sony TV as the technology was changed, but the premises electrical line is still the same. You do have an option to connect the devices via WiFi if they are capable as well.

 

Kind regards,
BasilDV

Level 2

How many coaxial cables will I have or require coming into my home-unit or apartment in order to support Foxtel Satellite TV, FTA TV & NBN HFC? 

Moderator

Hi @mghickey,

You only need 1 coaxial cable, however you might need to have multiple Digital Signal Splitter depending on the device(s) you need to connect.

 

Cheers!

Level 2

At present the left-hand-side coaxial cable runs from the wall-plate to a FTA/SAT splitter box and then to my TV & Foxtel IQ2 devices.

 

The right-hand-side coaxial cable runs from the wall-plate to a splitter, and then to my TV & nowhere else (loose end).

Moderator

Hi @mghickey

 

Do you have NBN box installed to your house? If NBN HFC or the Arris box is not yet installed then an onsite NBN technician may be sent out to assist with the cabling.

 

Cheers!

Level 2

Shane asked, "Do you have NBN box installed to your house?"

 

Answer: I live in a strata-titled home-unit/apartment-block.  A NBN HFC cable connection box was installed and commissioned in, say July/August 2018.  My apartment is presently Service Class 22, meaning that "The property is within the HFC footprint, drop in place, no wall plate or NTD".

 

I have had two on-site with NBNCo technicians.  The first technician abandoned the meeting without giving an explanation.  He said that he was going to his van to get a key & call his boss.

 

The second technician said that the existing Foxtel Satellite & FTA services required the two existing coaxial cable wall-plate/patch-panel outlets, & that he would have to run a third coaxial cable wall-plate/patch-panel outlet.

 

This is why I asked, "How many coaxial cables will I have or require coming into my home-unit or apartment in order to support Foxtel Satellite TV, FTA TV & NBN HFC?"

 

In effect, NBNCo is saying that I need three outlets whereas Shane is saying, "You only need 1 coaxial cable."

 

Moderator

Hi @mghickey,

 

Thanks for providing those information.

 

Apparently, the usual HFC setup uses only 1 coaxial cable, in which a splitter can be used to provide a second connection if require (for Foxtel, etc.).

 

Since you have a complex setup on your apartment using coaxial cables, an expert is needed to assess the case and provide a resolution. As you've stated that an NBN technician has visited the site and advised you that a third coaxial cable is needed for the NBN HFC technology, since the other 2 is already occupied.

 

We apologise for the misunderstanding.

 

Kind regards,

BasilDV

Level 2

I am asking, "How many coaxial cables will I have or require coming into my home-unit or apartment in order to support Foxtel Satellite TV, FTA TV & NBN HFC?"

 

What is the minimum number of cables?  1, 2 or 3?

 

Alternatively, can the Foxtel Satellite TV, FTA TV & NBN HFC services be carried on a single common coaxial cable, or possibly 2 services on one cable, and one service on the other cable?