Check out our video guide or follow the steps below TPG relies on the NBNCo’s infrastructure to deliver our NBN services. These infrastructures are not fault free and on occasion, may be affected by unplanned outages which can subsequently affect the NBN service we deliver to you.   Before calling TPG, we recommend checking your address for an NBN network outage HERE.   After opening the page, type in your full address and click “Check address” to check if there is an outage in your area.     If your area is affected by an outage, we recommend that you check this page every few hours for updates.         ... View more

What is mobile number porting?   Number porting allows you to keep your mobile number when moving from another service provider to TPG. You can conveniently transfer your existing mobile number from any provider in Australia to TPG when signing up with our service. Number porting is free of charge.   Before transferring your mobile number to TPG   Do not cancel your Mobile service with your current provider – the number needs to be active with your current provider at the time of transfer. Once the transfer is complete, your old service will automatically be disconnected.   You’ll be able to continue using your existing service during the transfer process.   How to port your Mobile Number to TPG   1.  During Mobile Registration, request to port your Mobile Number to TPG Simply request to port your existing mobile number when prompted at the time of registration, whether this is through an online registration at tpg.com.au/mobile or through our support team. Please ensure that all the information you supply for number porting are accurate to avoid any delay.   2.  SIM activation When you recieve your new TPG SIM Card in the mail, activate your new TPG SIM Card through the TPG website. Follow the instructions provided in your SIM Card letter or click here for more info and a short video about how to activate your SIM card. Keep your old provider's SIM Card in the mobile phone during this step.   3.  Porting authorisation When you request to activate your TPG SIM Card, you'll receive an SMS with a security code to authorise to bring your mobile number to TPG. You'll need to reply to the SMS with the code.   Please keep your current SIM Card in your mobile phone so that you can receive this SMS. If you have any difficulty replying to the SMS, contact our team on  1300 993 019.   4.  Number porting completed The number porting request usually takes about 15 minutes to be completed during business hours but can take up to 2 days on weekends. Once  it's completed, your old mobile SIM from your previous provider will stop working. Simply insert your new TPG SIM Card to start using your new service. ... View more