TPG relies on the NBNCo’s infrastructure to deliver our NBN services. Like other infrastructures, they require maintenance and upgrades in order to support the millions of customers on the network. This activity is categorised as planned maintenance work and can sometimes affect the NBN service we deliver to you.
Most planned maintenance activities will be posted 10 days in advance, however in some cases NBNCo will perform emergency work on the day.
Before calling TPG, we recommend checking your address for an NBN planned work
To check if your service is part of a planned maintenance activity click HERE
After opening the page, type in your full address and click “Check address”.
If your address is affected by planned maintenance, you will see the message below. Please take note of the start time of the planned maintenance. It will also show the number of hours the service may be interrupted.
If there are any future planned maintenance activities, they will be posted on the right side of the screen. Clicking the + icon will reveal additional information related to the work.
Please note that not all planned maintenance activities will affect your service and the actual service interruptions may be shorter than what is posted in the change window by NBNCo.
Sometimes, due to issues beyond NBN's control such as bad weather or unforeseen technical and safety concerns, planned activities may not be able to take place on the days listed and are subject to change.
NBNCo may extend the activity or include a backup day in case they were unable to complete the activity.
If your service is not part of any planned maintenance and you are experiencing technical issues, please check our community article about troubleshooting HERE.
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Check out our video guide or follow the steps below
TPG relies on the NBNCo’s infrastructure to deliver our NBN services. These infrastructures are not fault free and on occasion, may be affected by unplanned outages which can subsequently affect the NBN service we deliver to you.
Before calling TPG, we recommend checking your address for an NBN network outage HERE.
After opening the page, type in your full address and click “Check address” to check if there is an outage in your area.
If your area is affected by an outage, we recommend that you check this page every few hours for updates.
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What is mobile number porting?
Number porting allows you to keep your mobile number when moving from another service provider to TPG. You can conveniently transfer your existing mobile number from any provider in Australia to TPG when signing up with our service. Number porting is free of charge.
Before transferring your mobile number to TPG
Do not cancel your Mobile service with your current provider – the number needs to be active with your current provider at the time of transfer. Once the transfer is complete, your old service will automatically be disconnected.
You’ll be able to continue using your existing service during the transfer process.
How to port your Mobile Number to TPG
1. During Mobile Registration, request to port your Mobile Number to TPG
Simply request to port your existing mobile number when prompted at the time of registration, whether this is through an online registration at tpg.com.au/mobile or through our support team. Please ensure that all the information you supply for number porting are accurate to avoid any delay.
2. SIM activation
When you recieve your new TPG SIM Card in the mail, activate your new TPG SIM Card through the TPG website. Follow the instructions provided in your SIM Card letter or click here for more info and a short video about how to activate your SIM card. Keep your old provider's SIM Card in the mobile phone during this step.
3. Porting authorisation
When you request to activate your TPG SIM Card, you'll receive an SMS with a security code to authorise to bring your mobile number to TPG. You'll need to reply to the SMS with the code.
Please keep your current SIM Card in your mobile phone so that you can receive this SMS. If you have any difficulty replying to the SMS, contact our team on 1300 993 019.
4. Number porting completed
The number porting request usually takes about 15 minutes to be completed during business hours but can take up to 2 days on weekends. Once it's completed, your old mobile SIM from your previous provider will stop working. Simply insert your new TPG SIM Card to start using your new service.
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