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Cancellation - TPG AWOL

Level 2

I cancelled my NBN account on 23/12, using the cancel account tab under Accounts Management. I haven't received confirmation from TPG. Furthermore, I was charged on 28/12 for the billing period 28/12/20 until 27/1/21.

This means that I have unlawfully been charged for 5 additional days outside the already disgusting notice period you require.

This better be rectified by COB on 7/1/21 before I pursue this matter with the telco ombudsman. Disgusting company TPG.



Hi @stevenbarrett1, we apologise for what happened and we'd like to help get to the bottom of this. We have located an account using your community details, but we'd like to make sure that we got the right one. 


Please send us a private message with your TPG customer  ID, username and complete address so we can verify the account. To send a PM, please refer to this link: How do I private message (PM) in the community