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Cancellation from overseas

Level 2


We moved overseas 10 days ago and I cannot reach you on the 1300 number nor on the landline number I found for you (as I need a new SIM and this cannot be purchased until a lockdown in this country is over).


May I cancel by email please? I have an existing account and have given up the flat it services.


I would really appreciate your help. We have an account that can be cancelled at any time.


KInd regards,


Joanne Scotchmer


Hi @JoScotchmer ,


Welcome to the community!


We're sad to know that you decided to cancel the service with us, I was able to locate the account using your community details and I've seen that you have been in contact with one of our Account Specialists. An email was sent to the e-mail address associated with the account about the procedure of service cancellation. 


Let us know should you require further assistance.