No call back

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timothiesss
Level 2

I raised a request with the billing team and they said they would give me a call back within 24-48 hours. That was on the 13th of December.

 

The ticket is 87740953.

 

How can they still not have called me back?

 

Will be cancelling my service at the end of the contract

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi,

 

We've seen that you have been in contact with one of our Account Specialists and discussed details about the payment method for the account. Let us know should you require further assistance.

 

Regards,

 

 

Hi Shane,

 

I still have not received any call today. 

 

View solution in original post

4 REPLIES 4
Shane
Moderator

Hi @timothiesss ,

 

We chased this with our Account Specialists Team and arranged them to contact you tomorrow, 24th of December between 10-12NN AEDST to provide the update on your account inquiry last 13th of December.

 

Make sure to keep your mobile available for the call and let us know how it will go.

 

Cheers! 

 


@timothiesss wrote:

I raised a request with the billing team and they said they would give me a call back within 24-48 hours. That was on the 13th of December.

 

The ticket is 87740953.

 

How can they still not have called me back?

 

Will be cancelling my service at the end of the contract


 

timothiesss
Level 2

Hi Shane,

 

I still have not received any call today. 

 

Shane
Moderator

I apologise, @timothiesss.

 

I chased this with our Account Specialists Team expect them to contact you within 30mins to 1hr from now.

 

Regards,.

 

 

Hi Shane,

 

I still have not received any call today. 

 

Shane
Moderator

Hi,

 

We've seen that you have been in contact with one of our Account Specialists and discussed details about the payment method for the account. Let us know should you require further assistance.

 

Regards,

 

 

Hi Shane,

 

I still have not received any call today. 

 

View solution in original post