Cancellation nbn service

[limpya78]

Hello.
There was a fire at a unit building Carpark.
After that, I stayed at accommodations for 2 months.
I've returned home yesterday, but the service has stopped providing now. I attached the picture below. (There is a red light at Optical)
I purchased mobile Wi-Fi today, so please cancel the service provided from TPG.
Thanks

[Riezl]

We're sorry to know about what happened, @limpya78.

The attached picture shows a fibre connection issue and we may need to escalate this to NBN Co. for further investigation should you wish to keep your TPG service.

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Thanks for providing the details via PM, @limpya78. We have arranged one of our account specialists to contact you between 12PM and 3PM NSW to address the concerns raised.

Let us know if we can be of further assistance.