We regret to learn that you're discontinuing your service with us, though, I can understand your reason behind it. To assist you with your request, our Escalations Teams need to contact you over the phone. Can you provide us the following so we can schedule a call back?
For your reference: How do I private message (PM) in the community
We've seen that you have been in contact with one of our Account Specialists and provided details in regards with your account related concern. Let us know should you require further assistance.