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Disconnect my NBN Service

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Level 1

Hi

 

I am moving out of Australia and I would like to cancel my NBN service. 

Looking forward to your reply.

 

Yichen

3 REPLIES 3
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Moderator

Hi @maomaowyc 

 

We regret to learn that you're discontinuing your service with us, though, I can understand your reason behind it. To assist you with your request, our Escalations Teams need to contact you over the phone. Can you provide us the following so we can schedule a call back?

  • Customer ID or username of the account you want to cancel
  • Best Contact Number
  • Preferred Time for a call

For your reference: How do I private message (PM) in the community

 

Regards,

Will

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Moderator

Thanks for providing your details, @maomaowyc

 

We have already requested a call back from our Escalations Team. Please expect the call before 7PM NSW today.

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Moderator

Hi @maomaowyc.

 

We've seen that you have been in contact with one of our Account Specialists and provided details in regards with your account related concern. Let us know should you require further assistance.

 

Cheers!