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I wish to cancel my NBN service.

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Level 1a

Hello,

I have churned to another provider and I need to cancel my TPG account. I dont want to speak to anyone, I just want to cancel my account. I am out of contract. I understand you need this in writing, please send me the details of what I need to do.

 

Thanks.

2 REPLIES 2
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Moderator

Hi @moonlizard 

 

We regret to hear that you've decided to discontinue your service with us.

 

In order to make sure that the request is coming from the Account holder, our Accounts team needs to speak with you to progress the request.

 

Please send me a PM with your preferred time and best number to be contacted today.

 

How do I private message (PM) in the community

 

Regards,
BasilDV

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Moderator

Hi @moonlizard, thanks for providing the details via PM. We can see that you have been in touch with one of our account specialists who addressed the concerns raised.

 

Should you need further assistance, feel free to message us.