I have sent an email to your mobilesupport team for my cancellation request. The staff replied that my request had been forwarded to the relevant department with the following details in the forwarded email:
And the relevant department will respond to me in 1 to 2 days time. This reply was on 17 Dec 18.
I have sent another email to request for an update on my request on 21 Dec 18, till now there is no reply at all.
What are my follow-up actions from here?
I am sorry to know that you're considering to cancel your Mobile Service with us.
I was able to locate your account using your given details and seen that one of our Mobile Specialists tried contact you unfortunately no avail.
Please be advised that your Mobile Account Cancellation will be effective on 4th of January, 2019.
Let me know should you require further assistance.