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Cancellation of service

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Level 1b

Hello there, 

 

So, I called TPG customer service today and yesterday as well to cancel my ADSL2+ Home bundle plan. They have told me about the early termination fee as I was in 18 months contract plan. However, then they said, they were a little busy and they would call me later about the cancellation procedure. I haven't got any call yet or any email from TPG. I want to cancel the plan before it cuts balance on the next month. A little help would be appreciated. 

5 REPLIES 5
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Moderator

Hi @Noshin,

 

I am sorry to know that you're considering to cancel your service, I will chase this up with our Account Specialists Team and request for urgent feedback within the day.

 

Cheers!

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Level 1b
Hello Shane

Thanks for the help! I also called them in the morning but no one picked up the phone. Can you hurry the process please?
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Moderator

Hi @Noshin, we'll make another follow up with our Accounts Team and will have the assigned escalation officer contact you. Can you provide us your most convenient time to receive a call?

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Level 1b
Hi Riezl

I am free anytime today to receive a call.
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Moderator

No worries, Noshin. We have already advised the Team to contact you before 6PM NSW.