Cancellation of service

[Noshin]

Hello there, 

So, I called TPG customer service today and yesterday as well to cancel my ADSL2+ Home bundle plan. They have told me about the early termination fee as I was in 18 months contract plan. However, then they said, they were a little busy and they would call me later about the cancellation procedure. I haven't got any call yet or any email from TPG. I want to cancel the plan before it cuts balance on the next month. A little help would be appreciated. 

[Anonymous]

Hi @Noshin,

I am sorry to know that you're considering to cancel your service, I will chase this up with our Account Specialists Team and request for urgent feedback within the day.

Cheers!

[Noshin]

Hello Shane

Thanks for the help! I also called them in the morning but no one picked up the phone. Can you hurry the process please?

[Riezl]

Hi @Noshin, we'll make another follow up with our Accounts Team and will have the assigned escalation officer contact you. Can you provide us your most convenient time to receive a call?

[Noshin]

Hi Riezl

I am free anytime today to receive a call.

[Riezl]

No worries, Noshin. We have already advised the Team to contact you before 6PM NSW.