Hi @edddiiie, we apologise for the inconvenience this has caused you. We have located the account using your community details and we can see that your concern has been raised to our Escalations Team.
The request to reactivate the service has been completed and it should be working now.
With regard to your previous interaction with our staff, we will be taking care of the matter internally as part of our ongoing effort to provide the best possible customer service.
Let us know should you have further queries. Thank you.