We regret to hear that you no longer wish to stay with TPG. We can request our Escalations Team reach out to you through email using the contact email address on the account. However, to ensure that we have the right records, can you PM us your customer ID or username, service address and the reason for the cancellation?
For your reference: How do I private message (PM) in the community
It appears that you have already interacted with our Escalation Team over the phone. As discussed, you will receive an email confirmation regarding your cancellation request.
We wish you all the best and hope you'll consider us again in the future.