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Voice message on mobile

Level 2

Dear TPG team, I am getting a voice message when I ring a number - saying that my account has expired. Please contact Support team to avoid interruptions in service. Please note that my billing is paid with direct debit. I just checked my account and it is all paid up. I am not sure why I am getting this voice message. I tried to ring the Support team and was put on hold for more than 30 minutes. No one picked up the call. Please contact me as soon as possible.

Level 2

Receive voice message on mobile when ringing out saying " account about to expire call service team". 

Tried that for 20 minutes with no luck. All direct debits up to date?

Still waiting for reply.


Hi @Adasau & @pshaw22


Welcome to the community!


We'd love to help and see the status of your mobile service. To better understand the situation, please PM us your account details (Username/Customer ID together with the address on file).


In case you need a reference: How do I private message (PM) in the community