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Voice message on mobile

Level 1

Dear TPG team, I am getting a voice message when I ring a number - saying that my account has expired. Please contact Support team to avoid interruptions in service. Please note that my billing is paid with direct debit. I just checked my account and it is all paid up. I am not sure why I am getting this voice message. I tried to ring the Support team and was put on hold for more than 30 minutes. No one picked up the call. Please contact me as soon as possible.

Level 1a

Receive voice message on mobile when ringing out saying " account about to expire call service team". 

Tried that for 20 minutes with no luck. All direct debits up to date?

Still waiting for reply.


Hi @Adasau & @pshaw22


Welcome to the community!


We'd love to help and see the status of your mobile service. To better understand the situation, please PM us your account details (Username/Customer ID together with the address on file).


In case you need a reference: How do I private message (PM) in the community