TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Cancelled my NBN contract but got charged again for monthly usage

samk1980
Level 2
Level 2
‎24-08-2018 10:05 PM
Hi support,

I've cancelled my NBN because I moved houses but I'm still getting charged? Why?
Please help!
0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎25-08-2018 12:41 PM

Hi @samk1980,

 

I apologise for the inconvenience, I've seen that you have been in touch with one of our Account Specialists and provided assistance.

I will make follow up on this, rest assured feedback will be provided by one of our Accounts Team where is possible.

Regards,

0 Likes
Reply
BasilDV
Moderator Moderator
Moderator
‎26-08-2018 08:40 AM

Hi @samk1980,

 

I understand that our Accounts team has been in touch and was informed that the cancellation of your account has been confirmed and the remaining balance will be refunded once the process is done.

 

Further updates will be given by them.

 

Let us know should you require further assistance.

 

Kind regards,
BasilDV

Reply