I apologise for the inconvenience, I've seen that you have been in touch with one of our Account Specialists and provided assistance.
I will make follow up on this, rest assured feedback will be provided by one of our Accounts Team where is possible.
I understand that our Accounts team has been in touch and was informed that the cancellation of your account has been confirmed and the remaining balance will be refunded once the process is done.
Further updates will be given by them.
Let us know should you require further assistance.