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Cancelled service without request

srgill28
Level 2
Hello,
My service was cancelled without request on Monday and not returned until Wednesday night. It is now Thursday night and it seems to have been cancelled again without request or confirmation.

Please advise and reinstate our service urgently.
1 REPLY 1
Julien_M
Moderator

Hi @srgill28, 

 

We can see that your concern is already handled by our Provisioning Team and escalated to NBN Co. Please wait for the update from your assign complaints resolution case manager regarding the update. 

 

Thanks