cancellation TPG need help

[3752662]

Dear TPG team member,

i have contacted TPG regarding the cancellation on my  "$1 International Calling Cap" around late 2020 & Early 2021.

I had talked to someone from  TPG at least 2-3 times. They had asked me so many questions each time. Everytime they had ensured me that the service had been cancelled. 

Now i have received email from TPG and i have arrears account of $16.00. Could anyone help me to cancel it and also cancel this $16. 

Hope to sort out this soon. thanks

Regards Mei

[Shane]

Hi,

Let us have a look and get to the bottom of this. Could you send us your account details (Username/Customer ID together with the address on file).

Here is how to send a PM - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,