Cancelling before the service is installed

[jattwood83]

Deleted message written out of frustration.  I'll give customer service one more try tomorrow before cancelling.  I can't afford to be without internet when I move home

[KarlB]

Hi @jattwood83 

Do you still need assistance?

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[jattwood83]

Hi @KarL 

It was resolved today by a helpful guy over the phone.  

I really recommend you have a look at your chat service, the mixed messages and unresponsive nature of the CSR's on there almost drove me to cancel the subscription.

Customer Service is an excellent indicator of the quality of an organisation both technically and operationally and there was a big difference to the communication I had today vs the communication over the past couple of days.  

[KarlB]

Hi @jattwood83 

That is great news that our support team were able to get you up and running. I will pass your feedback onto our feedback team.

Regards,

Karl