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Fraudulent call records and charges

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Level 3

Hi Admin,

 

Could you assist me to check out some charges on my mobile account? Got charged for "CallForward to VoiceMail" in Feb, Mar, Apr and May from this one number +61414121000. I searched my call records and voicemail and there are no records of this. I do not even know I should block this number since there are no records on my phone. I would not know unless I check TPG mobile usage. Can you look into this for me? As far as I know, this number has had many complaints online. I will PM you my number. 

1 ACCEPTED SOLUTION

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Moderator

Hi @Guorium 

 

Thanks for your PM. I have requested for our Mobile/Billing Team to investigate and requested for someone to contact you back ASAP with an update.

 

Regards,

Karl

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3 REPLIES 3
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Moderator

Hi @Guorium 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Level 3

Done. Thank you!

Highlighted
Moderator

Hi @Guorium 

 

Thanks for your PM. I have requested for our Mobile/Billing Team to investigate and requested for someone to contact you back ASAP with an update.

 

Regards,

Karl

View solution in original post