Fraudulent call records and charges

[Guorium]

Hi Admin,

Could you assist me to check out some charges on my mobile account? Got charged for "CallForward to VoiceMail" in Feb, Mar, Apr and May from this one number +61414121000. I searched my call records and voicemail and there are no records of this. I do not even know I should block this number since there are no records on my phone. I would not know unless I check TPG mobile usage. Can you look into this for me? As far as I know, this number has had many complaints online. I will PM you my number. 

[KarlB]

Hi @Guorium 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[Guorium]

Done. Thank you!

[KarlB · Accepted solution]

Hi @Guorium 

Thanks for your PM. I have requested for our Mobile/Billing Team to investigate and requested for someone to contact you back ASAP with an update.

Regards,

Karl