Hi,
We have moved.
It made no sense to move the ADSL2+ service from told address to the new one because NBN is estimated for tomorrow.
I have activated a new account / plan with TPG and the old telephone/ADSL line at the old address must be cancelled as we have vacated and the new owners will be moving in.
I spent a LONG time on the phone yesterday trying to get this done and, AFTER A LONG TIME where someone tried to keep me with TPG when I wasn't actually leaving TPG, was informed that I had to do this in writing and that they would send me information; which they never did.
I suggest you review the approach to managing telephone calls, customer service, probvide an actual cancellation form and check the listening abilities of your customer service managers because I explained all the above and she still didn't understand why I wanted to cancel.
I like TPG in general. Staff are generally effective and call back fast but the waiting times and call lengths are untenable (ca 50 minutes yesterday to sign a new plan and try and fail at cancelling the old one) and your customer service managers "hear but DO NOT Listen".
Also, kindly note that I do neither need nor want a call from a sales or customer service manager to keep me on the service.
Please cancel my old account or send me the form.
Thank you!
