Hi @agromann ,
Welcome to TPG Community!
It is disappointing to read such feedback; nonetheless, we will review your recent interactions with our support staff as part of our ongoing efforts to provide the best possible customer experience.
We'll be happy to process your request to cancel the old account without you needing to fill out a cancellation form. You will receive an email notification from our Accounts Team once your request has been finalised.
We sincerely apologise for the inconvenience.
The cancellation of your old service is now in progress and an email notification will be sent out to you once it has been finalised.
We also appreciate your feedback on this matter and will have this utilised to further improve our service.