Hi @chenchen1982,
We've checked the account and our Accounts team was able to send you an email yesterday with the update of your request.
The cancellation of your service will be processed on 24/02/2019. Once we commence processing the request, it can no longer be withdrawn, then you will no longer have access to your current service.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
