Cancelling my internet

[garoadx]

Hi I like to cancel my internet for the next billing cycle as I will be moving onto NBN, please provide me the steps required to do so.

[Anonymous]

Hi @garoadx,

Welcome to TPG Community.

Sorry to know that you've decided to cancel your service.

I've searched for your account using your Community details unfortunately no match.

I would love to help and pass this on to our account specialists team for assistance.

Kindly PM me your account details (Username/Customer ID or Contact nubmer associated with the account).

Cheers,

[ksoponvijit]

Hi 

I would like to cancel my service too. Please see my PM for contact details.

Thanks.

[Anonymous]

Hi @ksoponvijit & @garoadx,

Thanks for sending me your details. I will have one of our account specialists to contact both of you provide the cancellation details.

Kindly PM me your best contact number and preferred time.

Regards,

[Thea]

Hi @ksoponvijit, 

Thank you for confirming your contact details via private message.

I have arranged one of our account specialist to get in touch with you today between 10:30 - 11:30 AM SYD. 

Hi @garoadx, 

A callback has been arranged for you between 10:30 - 11:30 AM WA with one of our account specialist. They will be ringing the mobile number we have on file.  

Kindly wait for their call and do not hesitate to let us know should you need to make changes regarding the arranged callbacks. 

Regards,

[Thea]

Hi @ksoponvijit,

I understand that our account specialist has gotten in touch and assisted you with your relocation.

Thanks for giving us the opportunity to assist you and please feel free to message us if you need assistance.

Have a wonderful day!

[ksoponvijit]

@Thea I discussed with the call centre staff and was informed that I would be charged $89.99 in total (minus 1 month advance.) However, when I submitted my direct debit details, I was charged an additional $20 for phone installation. Why was I charged this additional fee when I wasn't informed before I agreed to relocate? Please clarify or I would like to withdraw my CSG waiver. Thanks.

[Anonymous]

Hi @ksoponvijit,

I will arrange one of our Account Specialists to discuss and clarify about what happened on the charges.

I'd like to confirm if it's okay to arrange a call the same time between 10:30-1130AM Sydney time.

Cheers!

[ksoponvijit]

yes 10.30am is fine. Thanks.

[Anonymous]

Hi @ksoponvijit,

Thanks for the confirmation. I will take it from here.

Let me know how it will go.

Cheers!