Welcome to TPG Community.
Sorry to know that you've decided to cancel your service.
I've searched for your account using your Community details unfortunately no match.
I would love to help and pass this on to our account specialists team for assistance.
Kindly PM me your account details (Username/Customer ID or Contact nubmer associated with the account).
Thank you for confirming your contact details via private message.
I have arranged one of our account specialist to get in touch with you today between 10:30 - 11:30 AM SYD.
A callback has been arranged for you between 10:30 - 11:30 AM WA with one of our account specialist. They will be ringing the mobile number we have on file.
Kindly wait for their call and do not hesitate to let us know should you need to make changes regarding the arranged callbacks.
I understand that our account specialist has gotten in touch and assisted you with your relocation.
Thanks for giving us the opportunity to assist you and please feel free to message us if you need assistance.
Have a wonderful day!
I will arrange one of our Account Specialists to discuss and clarify about what happened on the charges.
I'd like to confirm if it's okay to arrange a call the same time between 10:30-1130AM Sydney time.