Cancelling plan

Level 1b

Hello, I am currently on the ADSL2+ Unlimited 24x7 with Home Phone plan (not in contract).

I would like to cancel my plan as I no longer need it and do not wish to change plans. 

 

I would highly prefer an easy, email process as I am unable to take calls during weekdays due to work. 

 

Thanks,

Michelle

1 REPLY 1
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Moderator

Hi @sporadicmoment 

 

We regret to hear that you've decided to terminate your account with us.

 

In order to make sure that the request is coming from the Account holder, our Accounts team needs to speak with you via phone for further discussion of the process.

 

Please shoot me a PM with your preferred time and best number to be contacted today.

 

How to send a PM? Click here.

 

Regards,

BasilDV