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Cancelling the nbn service

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Level 1a
Hi TPG,
I would like to cancel the service. I called your Centre as you instructed on your website. Your staff redirected me to so many department and said they will get the relevant specialist to call me back in 24 hours.

24 hours has passed. I received no call. Please let me know how to disconnect the service.
2 REPLIES 2
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Moderator

Hi @trissie1015, we're sorry to know that you'd like to cancel the service and we apologise if you have not received a callback.

 

We have located the account using your community details. We have made a follow up with our Escalations Team and we'll make sure that one of our escalation officers will contact you within the day to discuss the matter.

 

Let us know should you have further queries.

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Moderator

Hi @trissie1015, our Escalations Team tried to contact you yesterday, but to no avail. Please provide us your next availability so we can advise them to process a callback. Thank you.