Cannot Send Email Rejected by the Server/Banned from using SMTP

[brionye]

Hi,

I have followed all the instructions, reset my password multiple times and still have an error on both my outlook email and my iphone.  Have even deleted and re-added the account on my phone.

Can someone see if my account needs to be unblocked manually.

I did have a spam attack on my account, I changed the password and my emails were working ok straight after I changed my password, but then stopped sending.

Thank you.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k · Accepted solution]

Hi

You should be Ok to send emails now. Please advise if there are further issues.

Regards,

Peter

[brionye]

Thank you so much Peter, it is now working.

I had been going crazy trying to work it out, so thank you so much for your prompt reply and resolution !!!!.