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Cannot Send Email Rejected by the Server/Banned from using SMTP

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Level 1c

Hi,

 

I have followed all the instructions, reset my password multiple times and still have an error on both my outlook email and my iphone.  Have even deleted and re-added the account on my phone.

 

Can someone see if my account needs to be unblocked manually.

 

I did have a spam attack on my account, I changed the password and my emails were working ok straight after I changed my password, but then stopped sending.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi

 

You should be Ok to send emails now. Please advise if there are further issues.

 

Regards,

Peter

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3 REPLIES 3
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi

 

You should be Ok to send emails now. Please advise if there are further issues.

 

Regards,

Peter

View solution in original post

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Level 1c

Thank you so much Peter, it is now working.


I had been going crazy trying to work it out, so thank you so much for your prompt reply and resolution !!!!.