Cannot login to my account to reactivate eSIM

[shansruin73]

Hi,

I recently deactivated my eSIM so that I could send my phone in for repairs. Now that I have the phone back, I need to login and reactivate my eSIM. However, I cannot access my OTP and so cannot log in because my mobile number is not active. Could somebody please help me rectify this situation?

Thanks 

[adib_rahmang]

Hi @shansruin73,

Are you still needing a hand with your eSIM? Our Privacy Team will be able to lend you a hand with this one. You'll just need to fill out the form below and send us the reference number so we can fast-track your request.

Confirm Identity Request | TPG

[shansruin73]

Yes I am still needing help to activate my eSIM. I have filled out the form and sent you a private message with my reference number.