Cannot receive SMS overseas

[ylia095]

I am overseas and I wish to receive SMS messages from Australia. I have turned on roaming. I was told by a TPG staff to wait at least 5 hours before inserting the sim card into my phone. It's been nearly 24 hours, I still can't receive anything.

[Riezl]

Hi @ylia095 , we have created this community article, which may help with your concern.

How to activate International Roaming 

If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community