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Hi @Langmac66,
Welcome to the Community.
As per our conversation over the phone.
I think that all questions you had have been cleared up and the issues with your previous provider need to be cleared up before we can proceed.
We look forward to getting your install completed once they are resolved.
Thanks for your time on the phone.
Cheers
Manuel
Hi @Langmac66,
Welcome to the Community.
As per our conversation over the phone.
I think that all questions you had have been cleared up and the issues with your previous provider need to be cleared up before we can proceed.
We look forward to getting your install completed once they are resolved.
Thanks for your time on the phone.
Cheers
Manuel
Hi @charlesc1c,
TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers. The installation process begins as soon as we receive these specified funds from the customer.
Furthermore, as part of our billing system's automation, we charge 7 days in advance before the next billing cycle.
Should you need further assistance, feel free to send us a private message with your TPG account details.
We apologise for what happened, @charlesc1c. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community