I don't know who you are, but you clearly cannot or don't want to comprehend what I am talking about. I contacted TPG in good faith to have my NBN installed. TPG took the initial payment from my CC immediately. They confirmed in writing to install the NBN within 10 days. Nothing happened within one month. They advised that my NBN had been installed and that I can plug in and start using it. The reality is that there is nothing in my place, no NBN box to plug anything in. When I objected, they booked some NBN technicians to FIX my NBN. I met two of them and they both confirmed there was nothing in my premises and hence nothing to fix, and left! They confirmed I needed the installation. I objected multiple times with TPG, sent my proof of residency, spoke to several TPG persons. Nothing happened, they clearly could not comprehend the need to install the connection (there is a fibre connection in the street and a coaxial cable to the building, nothing to my unit). When TPG , instead of installation charged my CC for the second month, I requested to terminate the contract as I really need NBN and TPG is not capable of providing it. I am in the process of finding an alternative provider and request a full refund as nothing has been done on the part of TPG and they are clearly in breach of contract. So, whoever you are, be advised that I am determined to get my money back and stop TPG from this fraudulent actions Regards, ... View more

I have a similar experience. Entered into a contract to install my nbn within 10 days. They charged my CC immediately and did not install anything. One month later they charged me again. 3 technicians appeared in my place to fix my connection that simply does not exist! I requested to terminate the deal and requested a full refund of $210. They refunded $100. TPG is a fraudulent organisation, appears to operate out of the Phillipines. I spent hours on the phone with them to no avail. Don’t give them you CC details, they will reap you off! ... View more