Cannot upload htm file

[billv]

Location:.....Tpg/My account/Manage your website files.....

I cannot upload or edit any HTM file.I had this website for more than 20 years and never had this problem before.Its only HTM files, other types of file are Ok.

This is the error message..

           The requested URL was rejected. Please consult with your administrator.

            Your support ID is e896600b-dbf1-489f-95ef-f1ab21999faa

Thank you...

Bill

[Anonymous]

Hi @billv 

Let us check what causing error when uploading HTML files. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Location:.....Tpg/My account/Manage your website files.....

I cannot upload or edit any HTM file.I had this website for more than 20 years and never had this problem before.Its only HTM files, other types of file are Ok.

This is the error message..

           The requested URL was rejected. Please consult with your administrator.

            Your support ID is e896600b-dbf1-489f-95ef-f1ab21999faa

Thank you...

Bill

[billv]

I cant explain it any better than my first post.

[david64]

@billv . Send a Private Message to the moderator with your account number and TPG username. Include the address field (URL) in the browser window.

[billv]

I did that...

Thanks.....

[billv]

This is the PM reply  I got from the moderator..I see no reason to keep it private.

"The free webspace is no longer available for our customers.

You may use a different FTP client to support your website."

So after 20 years your basicly saying...Piss off and build a new website, on some other platform or host.

...I spoke 3 times to TPG on the phone over the last week...and they said nothing about "no more free webspace"...

Thanks

[david64]

@billv . That reply doesn't seem right. The free webspace was only available to users migrating from ADSL, not for new NBN signups.

There is no ftp client. The transfer is done in the browser. There might be a fault in the web server, maybe special processing for html files.

Still, TPG are pretty secretive in what they do. If they are planning to convert the webspace to just cloud storage, they could have put a warning on the web page advising that html files will not be uploaded.

I have the same problem now, and a user last month but no solution provided.

P.S. That user took his web files to another provider.

@Anonymous 

[david64]

@Anonymous . How is it that the web hosting is done by a company in the Netherlands? If TPG don't want to do it themselves, maybe they should terminate the facility (there must be a cost somewhere). Notify all your users by email with enough lead time for those affected to make other arrangements.

[billv · Accepted solution]

I downloaded another FTP Clent...Classic FTP...and got successfull upload.

It's free, easy to set up, works on XP, and does the job nicely.

Thanks to all

Cheers

[Graham2]

I also had a similar issue with htm file which is solved now by visiting this post.

Thanks for sharing this info to fix this error.