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Cant cancel my wifi? im not in a lock in contract

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Level 1a

i need to cancel my wifi as its attached to my credit card but i do not live at the address where the wifi is and no longer need it at my new address. ive tried calling and emailing and there is no clear steps to cancel my wifi on the website. ive just been charged $70 today for wifi i am not using.

1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter