Plan Cancellation

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Level 1

Good morning, I have recently moved house and no longer require my NBN plan at previous address. I have been trying to call, email and use the online support chat multiple times of the past 2 months, but still have not been able to get through. I do not wish to continue being billed for a service not being used. If someone could please get into contact with me to sort this out, I would be most thankful.

1 REPLY 1
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Moderator

Hi @lauren1802,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl