If your service is not affected by an outage, we recommend for customers to perform basic troubleshooting.
Perform an "isolation test" - unplug all devices from every phone socket in your premises except for one phone handset (ensure any DSL filter or splitter is also disconnected). Check for dial tone. This process is to rule out interference caused by other devices that were plugged in to the phone sockets around your home.
Test other phone sockets - If your phone works when it's plugged into one wall socket but not another, you may have internal wiring issues. If you suspect this is the case, please contact an ACMA-licensed electrician. This means that they are properly licensed to work on communications cables.
In your case, we've refreshed your Phone line and should start working.