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Cant send email. Says user is banned from using SMTP AUTH due to previous abuse

bruster25
Level 2
Level 2
‎21-03-2020 06:15 PM

I have reset my account password last night and can receive emails but I am unable to send via the iPhone or Outlook.

The error message I get is "The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User bruster@tpg.com.au is banned from using SMTP AUTH due to previous abuse"

 

I have checked my settings and updated the new password but need someone to remove the block on my account.

 

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Anonymous
Not applicable
‎28-03-2020 06:37 PM

Hi @bruster25,

 

Welcome to the community!

 

We did an article that you may find helpful, this will guide you a basic troubleshooting with this email issue. 

 

See link below.

 

Cannot Send Email Rejected by the Server/Banned from using SMTP

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards, 

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