TPG Community

Get online support

Card payment & Direct Debit

georgia1999
Level 2

Hi on Thursday I had to update my payment details as I got a new card. 

The app wasn't letting me set up my new card or use the account details for that card for payment. 

So then I rang TPG and changed my card details over the phone with a different card entirely and the payment was taken straight away and updated in the app. 

This morning a direct debit has come out of my new cards account so I have paid twice. 

How do I get the 2nd transaction reversed? 

 

1 REPLY 1
adib_rahmang
Community Manager

Hey @georgia1999,

 

We'll check it out for you. Can you send me a private message?