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Change mobile account ownership

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Level 3

Hi All,

 

I have read an answer to how to change an ownership and this can be done by filling in the form or calling customer service; however, I just called customer service half an hour ago and was told I can not change mobile ownership over the phone and this only applies to ADSL change of ownership.

 

I am now confused by the answer I got from the community was under the mobile forum; has this now changed ? or do I just need to fill in the form and scan back?

 

Kind regards

Bochi

8 REPLIES
Moderator

Hi @Bochi,

 

Welcome to TPG community! 

 

To provide you with a detailed response, can you please send us a private message with your TPG account details.

 

Thanks!

Mc

Level 3

Thank you @Mc_Gerald for your prompt reply. I am assuming that I can send a private message via the email directly received as a notification or there is another way of doing so ?

 

Meanwhile, I have filed in the form and was about to send it back to the email on the form but again I was confused as it 'adsl_admin@......' and again I wanted to change mobile ownership, not an ADSL.

 

I will send you the full account information once you confirm the private message is via replying to the email I received as a notification.

 

 

Kind regards

 

Bochi

Moderator

Hi @Bochi,

 

I sent you a private message, you may reply to it with your account details.

 

Thanks!

Mc

Level 3

Thank you @Mc_Gerald

 

Done

 

Kind regards

 

Bochi

Level 3

Hi @Mc_Gerald,

 

I'm wondering if there is any progress/updates on how someone can change ownership of his mobile account?

 

Regards

 

Bochi

Moderator

Hi @Bochi,

 

Your case has been escalated to our mobile team and is currently being handled by one of our account specialists. They will contact you tomorrow using your mobile number to discuss your concerns further. 

 

Thanks! 

Mc

Level 3

Hi @Mc_Gerald

 

Thanks for your reply. I will send you a private message with my own number as the TPG linked number is being used by my wife for quite a few years.

 

Although I have called customer service earlier as I mentioned earlier in vain, I look forward to speaking to someone who can be able to help with my query.

 

If you can give me a rough time that would be appreciated.

 

Regards

 

Beshr

Moderator

I got your PM @Bochi.

 

I have notified the team handling your case regarding your preferred contact number and I've requested for a call back tomorrow between 5:30PM to 6:30PM AEDST. 

 

Thanks!

Mc