Change name

Level 1

I have updated my bank account details for direct debit and have been emailed that they do not match the account on file. This is because I am recently married, how do I get TPG to update my surname on my account?


Hi @alawrence18,


Welcome to TPG Community!


In order to update the account name, your surname in particular, you will need to send an email to


Please make sure that you also provide proof, like an ID or marriage certificate.


Should you need further assistance, feel free to PM us your TPG customer ID, username and address so we can take a look at your account.