Change of NBN plan

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Level 1
Hi TPG, I have asked to upgrade my current contract 48 hours ago and still no reply or communication received. When I rang the change plan department was left on the phone for more than 1 hour without answer.
Is there any way I can receive some assistance?
Thanks
Sal07
2 REPLIES 2
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Moderator

Hi @Sal07,

 

Welcome to TPG Community!

 

We have located the account using your community details. We are sorry if you can't get a hold of our Change of Plan Team.

 

We had a look at your account and we can see that your change of plan request is still in progress, but you will receive an email notification once this is completed.

 

Nonetheless, we'll monitor this and revert to you for updates where possible.

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Moderator

Hi @Sal07, the change of plan has been completed. Let us know should you need further assistance. Thank you.