TPG Community

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Changing ISP

Level 2
I’m gonna change to Telstra
Before going with them should I send the email recuest to cancellation or I sign with Telstra port my home phone and they do the cancellation??
If I’m out of contract with TPG still gonna charge 30 days more from date of cancellation??
1 REPLY 1
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Moderator

Hi @Chavigv,

 

I am sorry to know that you're considering to cancel your service with us. I would like to arrange a call from one of our Account Specialists to discuss further details.

 

I tried to locate your account using your community details unfortunately no match. I'd like to get your account details (Username/Customer ID) together with your best contact number and preferred time.

 

You can send it via PM. In case you need a reference you can visit this link.

 

Cheers!