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Hi @Chavigv,
I am sorry to know that you're considering to cancel your service with us. I would like to arrange a call from one of our Account Specialists to discuss further details.
I tried to locate your account using your community details unfortunately no match. I'd like to get your account details (Username/Customer ID) together with your best contact number and preferred time.
You can send it via PM. In case you need a reference you can visit this link.
Cheers!