Changing NBN Plan

[tfughost]

I applied for a change of NBN Plan 2 days ago, and I received an email saying it would take less than a day. Is this just due to do the usual delays, or is there something more serious?

[PeterW]

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
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I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[tfughost]

I am logged in with my account, in order to post on these forums, and I'm supposed to share personal information and account critical information to a "Moderator" on these forums? I need more information and a reason why I need to share personal information with you.