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Charged $169.00 for Internet.

bean1970
Level 2
So idk why but my bank was declining payments for our internet bill. So I read some articles and I changed our direct debit details. That didn't work so I tried credit card and it work only it charged me $169.00 in stead of $79.99. So I'm here hoping I can get that money back. I'm not sure why it double charged me, but I needed that money for the fortnight.

Plan: NBN FTTN 100.
1 REPLY 1
Shane
Moderator

Hi @bean1970,

 

Let us help check the billing statement of the account. Could you shoot us a PM with your details to better understand the situation. 

 

How to send a PM? 

 

Regards,

 

So idk why but my bank was declining payments for our internet bill. So I read some articles and I changed our direct debit details. That didn't work so I tried credit card and it work only it charged me $169.00 in stead of $79.99. So I'm here hoping I can get that money back. I'm not sure why it double charged me, but I needed that money for the fortnight.

Plan: NBN FTTN 100.