Charged by two telcos simultaneously.

[ladyscridiva55]

Hello,
We recently moved to a local NBN provider after being with TPG for approximately 4 years. It was a horrendous experience and now we're back with TPG on a faster plan. When I looked at our records, I see that I've been charged by both telcos over a 3 month period meaning I was paying for both telcos at the same time. Is that error the responsibility of TPG or the local company who took over the line? Who cancels it?
Thank you.
Chrystal

[Anonymous]

Hi ladyscridiva55.

TPG do not have control with the cancellation of your previous service we suggest to raise this to your previous provider. 

Regards,

 

Hello, 
We recently moved to a local NBN provider after being with TPG for approximately 4 years. It was a horrendous experience and now we're back with TPG on a faster plan. When I looked at our records, I see that I've been charged by both telcos over a 3 month period meaning I was paying for both telcos at the same time. Is that error the responsibility of TPG or the local company who took over the line? Who cancels it? 
Thank you. 
Chrystal