Charged to my cancelled mobile plan

[nkh12345]

Hi Team,

I had transferred my moblie service to other provider at 22 Jan 2022, however I still recieved a tax invoice with total $30.99 in the tax invoice included $19.99 for 14 Feb to 13 Mar 2022 service charge and $11 port out fee, I have transferred to other service provider at 22 Jan 2022 which is more than 7 days of the next service period.

I made a call to customer service and the reference is 66336589, the member said TPG will not charge me, however I still found the charge has already deducted to my debit payment account.

I also sent a email to TPG support but no response.

Can I have the refund back?

[Anonymous]

Hi @nkh12345,

Thanks for writing us. I will need to arrange a callback with our mobile billing specialist to address your billing issue. Hence, kindly PM your preferred callback number and time today. 

How do I private message (PM) in the community

Regards, 

Angeli