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Charged to my cancelled mobile plan

Level 2
Hi Team,
I had transferred my moblie service to other provider at 22 Jan 2022, however I still recieved a tax invoice with total $30.99 in the tax invoice included $19.99 for 14 Feb to 13 Mar 2022 service charge and $11 port out fee, I have transferred to other service provider at 22 Jan 2022 which is more than 7 days of the next service period.
I made a call to customer service and the reference is 66336589, the member said TPG will not charge me, however I still found the charge has already deducted to my debit payment account.
I also sent a email to TPG support but no response.
Can I have the refund back?

Hi @nkh12345,


Thanks for writing us. I will need to arrange a callback with our mobile billing specialist to address your billing issue. Hence, kindly PM your preferred callback number and time today. 


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